Pathway Select Morrow Operating System
Front desk Enquiry Inbox
Protected workspace Not set

Student and partner enquiries

Enquiry Inbox

Review new messages, prioritise follow-up, send email replies and record the next operating step from one protected front-desk queue.

Dashboard source of truth Human-controlled action

Queue controls

Find the enquiry that needs action

Email sending Check pending
Open —

New, review, reply or waiting.

Needs attention —

New, review or reply.

High / urgent —

Active priority items.

Total shown —

Current filtered result.

Queue status

Status distribution

Source intent

Enquiry type distribution

Action urgency

Priority distribution

Review queue

Enquiries

Connect to load the front-desk queue.

No enquiry data loaded

Connect with the admin token to open the queue.

Email operating status

Dashboard reply capability

Connect to check email sending.

The Worker decides whether dashboard email replies are enabled.

Source boundary

What belongs in this inbox

IncludedDirect Consultation submissions stored by the Worker
IncludedProvider, agent, privacy, complaint and general enquiries stored by the Worker
Not includedPublic Shopify contact forms that only send email
Not automaticEmail-only messages do not become Student Operations records